Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
What materials are used in Luxury Brand Jewellery pieces?
We use only the finest materials, including ethically sourced 18k gold, platinum, and GIA-certified diamonds. Each piece undergoes rigorous quality control to ensure it meets our high standards of luxury.
Do you offer international shipping?
Yes, we provide secure, insured international shipping to over 50 countries. All orders are dispatched via premium couriers and require a signature upon delivery for your peace of mind.
How can I determine my correct ring size?
We offer a complimentary digital size guide on our website. Alternatively, you can request a physical ring sizer to be mailed to your home, or visit one of our boutiques for a professional fitting.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging, including the security seal. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Does my jewellery come with a warranty?
Every purchase includes a lifetime warranty against manufacturing defects. We also offer a complimentary annual cleaning and inspection service to keep your jewellery in pristine condition.
Can I request a bespoke or customized design?
Absolutely. Our master jewellers specialize in creating one-of-a-kind pieces. You can schedule a virtual consultation with our design team to begin the process of bringing your unique vision to life.